Telehealth Commerce Platform
Your practice runs on
six tools that don't
talk to each other.
LUKE replaces your disconnected telehealth, CRM, e‑commerce, and compliance stack with one HIPAA‑compliant platform — purpose-built for practices selling prescription products online.
The Problem
You're paying for a telehealth platform, a CRM, an e-commerce tool, and a compliance layer. None of them know the others exist.
Scattered patient data
Your patient's intake form is in one system. Their prescription is in another. Their order history is in a third. Nobody has the complete picture — and PHI is scattered across six vendors with six separate BAAs.
Manual duct tape
Your staff copies data between systems, manually checks prescription status before shipping, and reconciles lead-to-patient conversions by hand. Every handoff is a compliance risk and an error waiting to happen.
No audit trail
When a regulator asks "who accessed this patient's record and when?" — you're pulling logs from four different platforms and praying they line up. There's no single, tamper-evident chain of evidence.
The Platform
Five domains. One system.
Zero gaps.
Every capability your practice needs (clinical, commerce, CRM, AI engagement, and platform security) integrated at the database level. Not bolted together with APIs. Built as one. Marketing and advertising come from our agency partner, and every lead lands in the same CRM.
Clinical
Patient onboarding through treatment delivery, with prescription verification built into every workflow. Lab panels and results tracked alongside the chart.
- Patient portal & intake
- AI-integrated scheduling
- Telehealth video (built in, AWS-powered)
- Prescription management
- Lab panel and result tracking
- Lab results & trend tracking
- Treatment plans
- Provider-patient messaging
Commerce
Rx-verified checkout that automatically gates purchases behind valid prescriptions. No manual checks.
- Prescription-gated checkout
- Stripe payment processing
- Order state machine
- Subscription products
- Invoice generation
- Email notifications
- Dose-variant pricing
- Payment recovery (dunning)
- SMS notifications
CRM
Lead-to-patient conversion in a single atomic transaction. No data falls between the cracks.
- Lead scoring (0–100)
- Pipeline management
- Stage tracking & history
- Bulk import
- Nurture sequences
- Conversion analytics
AI Engagement
Two AIs running the portal. One answers patients in chat. The other reads your message threads and surfaces what your staff still owes a reply on. Both HIPAA-gated. Both audited.
- Live appointment scheduling
- Prescription & order status
- Lab results check
- Chat-based registration
- Provider messaging
- Proactive notifications
- Bilingual (EN/ES)
- Patient brief composer (in HIPAA review)
- Cross-patient Open File (in HIPAA review)
- AI-drafted thread replies (in HIPAA review)
Agency partner · not LUKE software
Marketing
Brand, store, and patient-funnel builds, plus location-based advertising. Delivered by our agency partner, with every lead landing in your LUKE CRM. See marketing →
- Brand and store builds
- Patient funnels and landing pages
- Location-based ad campaigns
- Leads traced to the campaign
- AI search visibility
- Leads straight into the CRM
Platform
HIPAA-grade security infrastructure that every domain inherits. Not an add-on. The foundation.
- Per-tenant encryption
- Crypto-shredding
- JWT + MFA auth
- Per-tenant data isolation
- Hash-chained audit trail
- Compliance endpoints
- Automated breach detection
- Multi-state licensing
- Feature flags
Bloodwork lives in the patient record. Not in a separate portal.
Lab panels, results and biomarker trends are recorded against the patient record and visible to clinician and patient in the same portal as their prescriptions and visits.
Built For
Purpose-built for hormone optimization
and DTC telehealth.
LUKE was designed from the ground up for clinics that prescribe, compound, and ship — not general-purpose telemedicine.
Hormone Optimization
TRT, HRT, peptide therapy — with Rx-gated checkout, lab panel tracking, and refill management built in. The workflows your clinic actually uses.
Weight Management
GLP-1 protocols, semaglutide programs, and titration tracking with automated compliance checks and subscription billing.
DTC Telehealth
Direct-to-consumer clinics that need to acquire, treat, and retain patients online, with every step encrypted and audited.
Security is not a feature.
It's the architecture.
Most platforms encrypt data in transit and call it compliant. LUKE encrypts every sensitive PHI field at rest with AES-256-GCM, records access in a SHA-256 hash-chained audit trail where altering a single entry breaks the chain, and scopes every request to a single tenant.
Field-level encryption at rest
Your PHI is encrypted with keys no other tenant can access. Keys rotate with zero downtime.
Tamper-evident audit trail
Every access, modification, and deletion is logged in an append-only, hash-chained record. If a single entry is altered, the chain breaks.
Database-level tenant isolation
Tenant scope is resolved per request and carried through every query. The application connects to the database as a least-privilege role that owns no tables, cannot assume another role and holds no superuser rights.
Breached password detection
Staff passwords are checked against known breach databases via HIBP k-anonymity. Compromised credentials are blocked before they're ever set.
Pricing
Transparent. Simple. No surprises.
Every plan includes field-level encryption and a Business Associate Agreement.
$2,500 one-time onboarding
For solo practices launching telehealth commerce.
- 2 providers
- 500 active patients
- 1,000 CRM leads
- Full clinical workflow
- Rx-verified checkout
- Lead scoring & pipeline
- AI chat widget
- Email support
$5,000 one-time onboarding
The workhorse for established practices scaling up.
- 10 providers
- 2,500 active patients
- 5,000 CRM leads
- Field-level AES-256-GCM encryption
- White-label patient portal
- Subscription products
- Priority support (4hr SLA)
Custom onboarding
For multi-location and high-volume DTC brands.
- Unlimited everything
- Full white-label
- API access & webhooks
- Custom RBAC roles
- Full AI suite + custom training
- EHR integration support
- 1-hour SLA + Slack channel
Stop paying six vendors
to do one platform's job.
Here's what you're spending today — and what LUKE replaces.
| What you're using | Typical cost | With LUKE |
|---|---|---|
| Telehealth video platform | $35 – $100/mo | ✓ Built-in |
| Healthcare CRM | $100 – $800/mo | ✓ Built-in |
| E-commerce + Rx checkout | $79 – $599/mo | ✓ Built-in |
| HIPAA security tooling (audit log, encryption, MFA) | $300 – $1,500/mo | ✓ Built-in |
| Email platform | $50 – $300/mo | ✓ Built-in |
| AI front desk / virtual assistant | $150 – $500/mo | ✓ Built-in |
One platform.
One vendor. One BAA.
Book a free consultation. No commitment required.
Your practice is live in under two weeks.